Does anyone know who deals with the e-mail responses for iKon? Is it the owner of the business? I'm already very unhappy with the customer service I have received from them, and I'm really curious who I have been speaking to. I have been nothing but polite in my e-mails and it seems like they are no longer interested in my business.
Here is pretty much what happened. I am a Canadian customer, so in order to place an order through iKon I had to e-mail them to get a shipping quote, in which they would proceed to send me a paypal invoice for the order. This went smoothly up until that point. I e-mailed them and let them know I wanted to proceed with my order, this was at roughly 1am, in which I proceeded to go to sleep. They sent me the invoice about 10 minutes later. The next day I woke up and found out that the invoice was sent and cancelled. It was cancelled because apparently the invoice is only active for 6 hours. I politely responded by saying that I was unaware of this and to please send it to me again. They sent me the invoice again. About 4 hours later I was about to go on and make my payment, but to my surprise the invoice was cancelled again (this time only 4 hours after it was sent). Who even I was talking to told me 6 hours, and this time it was only 4 hours, so again I feel like this was not my fault.
I asked this person to send me the invoice for a 3rd time. Now this person has proceeded to tell me to purchase what I want off one of their Canadian vendors. All I want to purchase was the iKon Shavecraft 102 head. None of the Canadian vendors sell this head by itself. I have wrote an e-mail back expressing this and I have gotten no response. So pretty much iKon does not want my business over something that I believe to be not my fault. I expressed to this person that I did not mean to waste their time but that didn't seem change anything.
I am extremely unhappy with the service that I have received thus far. I have been in the customer service industry for over 10 years and I definitely don't deal with people in this manner, especially when it's regarding a purchase order. I have made purchases from over a dozen different US vendors and have had zero problems. I was unaware of this invoice expiry, and the 2nd time I was given false information. Now they are pretty much refusing to do business with me. I find this to be extremely unprofessional. I had a slightly bad vibe in the beginning because I asked them if their Shavecraft 102 head would fit on a Weber bulldog handle, and they proceeded to tell me that the Weber was an inferior product to the iKon and that it was pretty much a cheap copy. I thought it was weird that they would bad mouth a competitor like that.
Here is pretty much what happened. I am a Canadian customer, so in order to place an order through iKon I had to e-mail them to get a shipping quote, in which they would proceed to send me a paypal invoice for the order. This went smoothly up until that point. I e-mailed them and let them know I wanted to proceed with my order, this was at roughly 1am, in which I proceeded to go to sleep. They sent me the invoice about 10 minutes later. The next day I woke up and found out that the invoice was sent and cancelled. It was cancelled because apparently the invoice is only active for 6 hours. I politely responded by saying that I was unaware of this and to please send it to me again. They sent me the invoice again. About 4 hours later I was about to go on and make my payment, but to my surprise the invoice was cancelled again (this time only 4 hours after it was sent). Who even I was talking to told me 6 hours, and this time it was only 4 hours, so again I feel like this was not my fault.
I asked this person to send me the invoice for a 3rd time. Now this person has proceeded to tell me to purchase what I want off one of their Canadian vendors. All I want to purchase was the iKon Shavecraft 102 head. None of the Canadian vendors sell this head by itself. I have wrote an e-mail back expressing this and I have gotten no response. So pretty much iKon does not want my business over something that I believe to be not my fault. I expressed to this person that I did not mean to waste their time but that didn't seem change anything.
I am extremely unhappy with the service that I have received thus far. I have been in the customer service industry for over 10 years and I definitely don't deal with people in this manner, especially when it's regarding a purchase order. I have made purchases from over a dozen different US vendors and have had zero problems. I was unaware of this invoice expiry, and the 2nd time I was given false information. Now they are pretty much refusing to do business with me. I find this to be extremely unprofessional. I had a slightly bad vibe in the beginning because I asked them if their Shavecraft 102 head would fit on a Weber bulldog handle, and they proceeded to tell me that the Weber was an inferior product to the iKon and that it was pretty much a cheap copy. I thought it was weird that they would bad mouth a competitor like that.
Last edited:
