They may not resell it, it could just be to make sure you don't end up with a dud soap (which probably happens from time to time).Phoenix told me they were willing to take back the soap had I not used it. I was shocked to hear that in these days of COVID. I didn't think any vendor was taking back toiletries of any kind that can be opened. I'm sorry now that I didn't ask them if I could do that but it does amaze me that they would take back opened, albeit unused, merchandise and resell it.