I must commend Simpson's customer service. Last year I bought a new Classic 2 in best badger. After a year's use it was still losing 6-8 bristles a shave. I told Simpson's - not complaining, because the brush was perfectly usable, but just so they knew. The managing director replied and asked me to return the brush so they could take a look. To my surprise they sent me a new brush by return of post. I replied that if I'd known they were going to do that I would have paid the extra and asked for a Duke 3. Sure enough, they said return the Classic and we'll replace it with a new Duke. They did this immediately. I haven't used the Duke yet but I like the bigger handle and also the knot is not as stiff as the Classic. This is excellent customer service. Thank you, Simpson's!