I have my own issues with Razorock. This was the base plate of my Lupo 72. The dent on the surface can be clearly seen and felt. This is not a 'machine' mark, this is clearly damaged goods. RR's response was, it's not a defect, it does not qualify for a return or even a 'scratch and dent' discount. You can't see it when the razor is assembled and it shouldn't affect the shave. Well, so much for that. It's too bad because the Lupo is an awesome razor. It's probably the last one I ever buy from IB, though.