I love Razorock razors as they're reasonably priced and shave well but I've seen many issues regarding their customer service. I haven't seen an instance where they go above and beyond and assist with the issues but they do the minimum of either return it and you keep it. It's just what it is.
That's it in a nutshell. In my case they sent the wrong razor. Fully expecting them to respond that a new razor would be in the mail tomorrow, I was really taken aback when they essentially said too bad, like it anyway and here's a $10 credit. They had to be coerced into sending the right base plate for what I ordered. The ONLY good thing about their customer service was how prompt it was (an email reply within 15 minutes at 10:00 on a Friday night!). I sure didn't appreciate their sob story about cost and tight profit margins. Customers don't care about that and it makes them look very petty. I'd like to think threads like this would have an effect on them in some way, After all word gets out. But I doubt it. It's cathartic for you/us nonetheless.
My advice would be to sideline the razor and buy a new one from Yaqi, as the cost is relatively inexpensive. You can probably recoup a bit by selling the RazoRock version to someone who is willing to buy it for what it is. Just be upfront about it. Or, you can PIF it (again be upfront about the blemish) and reap some Karma points.