First of all I'd like to say that I'm one of the biggest supporters of Pannacrema. I bought my first tub in 2014. I bought my first pair of Nuavias in September 2015 and made some of the first reviews online with lathering videos. Prior to them, there were only a few words about these soaps on forums, so I just "believed in" them and proceed to a purchase of two very expensive soaps. Until this day, I've tried pretty much all of their offerings. I was a very satisfied customer and paid for everything I got. No samples for free or anything similar. They were always helpful and answered each and every email I sent to them. They were not that many but just saying.
Last year, a close friend of mine made a purchase from an online European vendor, I can't remember who that vendor was, and asked me if I needed anything. I told him to buy me two Nuavias, a Blu and a Rossa, as a backup. I gave him the money of course when he received them. I tried them to be sure that nothing has changed and was using them regularly for some time.
A few days ago, I decided to shave again with them. I'm talking about my second pair that was bought in 2019. I have many products and don't use all of them. My rotation is really extensive. Some remain untouched for months. This was the case with this pair. Well, I noticed something really strange. For some reason, the soaps have gone much harder to the point that I can't press them with my fingers. This is a typical dehydration issue. A small parenthesis here. I take great care of my products, I leave them open after each use and put the lid on at least 24h later.
I sent an email with photos to Pannacrema and Marina was really kind to answer me within a few hours. A prompt reply is something I really appreciate. Marina offered some advices on how to properly lather the soap. I thought I'd follow them (exactly 3g of soap and 7ml of water), even though I know how to lather these. I've been using them since 2015. I'm not a newbie. It didn't work. Anyway, we exchanged 7-8 emails. I bet Marina still thinks that it's a user error, but believe me it's not. It's a mystery to them what happened with these. I was offered a piece of a fresh batch to test it, but kindly declined it. Shipping from Italy is not cheap and I see no reason to try a fresh batch, it gives me no solution to the problem I experience. I don't want free soap, I have plenty of soaps and creams to shave with and I'm not a cheap ***. I was also asked to send a small piece of each to examine them, but still waiting for a shipping address.
These soaps don't give anymore a dense, protective and creamy lather. The lather I get is full of small bubbles, it's what I call airy. Fully disappointed. I've tried almost everything to get a proper lather, like throwing lots of warm water to soften the surface, scooping some out, trying with different brushes and hair types etc., but nothing worked well. I get the same thin and airy lather. It's very strange. The soaps have become worthless within a few months. I had not used these for about 3 months and the storage conditions were great, along with my other products. Fortunately, my other soaps still perform like they used to, no changes.
Any ideas on how to save these (very expensive) soaps?
Last year, a close friend of mine made a purchase from an online European vendor, I can't remember who that vendor was, and asked me if I needed anything. I told him to buy me two Nuavias, a Blu and a Rossa, as a backup. I gave him the money of course when he received them. I tried them to be sure that nothing has changed and was using them regularly for some time.
A few days ago, I decided to shave again with them. I'm talking about my second pair that was bought in 2019. I have many products and don't use all of them. My rotation is really extensive. Some remain untouched for months. This was the case with this pair. Well, I noticed something really strange. For some reason, the soaps have gone much harder to the point that I can't press them with my fingers. This is a typical dehydration issue. A small parenthesis here. I take great care of my products, I leave them open after each use and put the lid on at least 24h later.
I sent an email with photos to Pannacrema and Marina was really kind to answer me within a few hours. A prompt reply is something I really appreciate. Marina offered some advices on how to properly lather the soap. I thought I'd follow them (exactly 3g of soap and 7ml of water), even though I know how to lather these. I've been using them since 2015. I'm not a newbie. It didn't work. Anyway, we exchanged 7-8 emails. I bet Marina still thinks that it's a user error, but believe me it's not. It's a mystery to them what happened with these. I was offered a piece of a fresh batch to test it, but kindly declined it. Shipping from Italy is not cheap and I see no reason to try a fresh batch, it gives me no solution to the problem I experience. I don't want free soap, I have plenty of soaps and creams to shave with and I'm not a cheap ***. I was also asked to send a small piece of each to examine them, but still waiting for a shipping address.
These soaps don't give anymore a dense, protective and creamy lather. The lather I get is full of small bubbles, it's what I call airy. Fully disappointed. I've tried almost everything to get a proper lather, like throwing lots of warm water to soften the surface, scooping some out, trying with different brushes and hair types etc., but nothing worked well. I get the same thin and airy lather. It's very strange. The soaps have become worthless within a few months. I had not used these for about 3 months and the storage conditions were great, along with my other products. Fortunately, my other soaps still perform like they used to, no changes.
Any ideas on how to save these (very expensive) soaps?
