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Problem with Missouri Meerschaum

Be wary dealing with Missouri Meerschaum. They received the Dagner Poker cob I sent to be replaced with another that had a better shank\stem fit. They also told me I would be notified when they shipped it. It’s been 10 days since and nothing, no pipe and no word as to its status (if shipped). I fired off a email and so far, nothing in reply. Right now, this is leaving a bad taste in my mouth. I judge a business by how much they value their customer service and their customers in general.
 

Kentos

B&B's Dr. Doolittle.
Staff member
It’s out of stock on their site, so maybe they are waiting on a run. Give them a call instead.
 

Alacrity59

Wanting for wisdom
Ack. . . I think I want one when they are back in stock.

I suspect the problem will work out soon . . . but best to communicate rather than frustrate.
 

Kilroy6644

Smoking a corn dog in aviators and a top hat
Definitely give them a call. They really are a good company to deal with, with great customer service.
 
Something woke me from sleep with an urge to open Brown Leaf forums and check for a MM-related thread....

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