My unpleasent experience with Subodh Sharma and his Pink woolf company.
On some day i had bought a maroon base Pink woolf boar brush.It was a pleasent experience of purchase being hassel free and with previous experience of replacing the defective product i proceeded with the purchase.
Along with came a rose wood stand as complimentary with the replacement pre shave oil.
First time using a stand i had no idea why does the brush keep moving like the bob head on car dashboard so i asked certain experts.
"The inner curve where the brush fits in has to be sanded properly for a snug fit. If they skip or miss some place then it will never sit there.
I shared the same feedback personally over what's app he gave a speaking to the wall reply as it's a hand made stand defects are bound to happen.
And my next shave prep the brush tipped over from the top and fell on the ground breaking off right near the knot.
Had it been a heavily used one then no issues but the damn brush broke right before the bristles could break in.
For this i had the Obituary post expecting a reply from Subodh or pink woolf. Days passed no reply whatsover.
Then i continued it over whatsapp not worthy.
The replies are like
Product sold who are you.
---
1)When a customer buys do you keep Begging that please please buy my product:-No you give out detailed reviews like a gentleman in a video,then why are you doing it for us why is a customer supposed to beg to a company?
Is it a customer's fault to buy your product that you treat us Indians like that?
2) When you had replaced the defective product no question asked earlier then why did you keep asking what do you want?
3)You take days to reply and expect a customer to reply within 24hrs and if we don't reply you just close the ticket. Where are your standards?
Seems it's not the tip of the ice berg there are so many more so i don't want your defective products from an unethical company.
By Tuesday i expect some refund Same amount nothing more nothing less.
As i am writing this I have happily trashed all the pink woolf from my shave den it's place where you deserve Trash Can.
I wont lie Oudh Sandalwood is a nice fragrance indeed but would be worth if it was run by someone who they took care of their customers.
Hope you have a Nice week ahead.
Regards,
Fed up Customer
On some day i had bought a maroon base Pink woolf boar brush.It was a pleasent experience of purchase being hassel free and with previous experience of replacing the defective product i proceeded with the purchase.
Along with came a rose wood stand as complimentary with the replacement pre shave oil.
First time using a stand i had no idea why does the brush keep moving like the bob head on car dashboard so i asked certain experts.
"The inner curve where the brush fits in has to be sanded properly for a snug fit. If they skip or miss some place then it will never sit there.
I shared the same feedback personally over what's app he gave a speaking to the wall reply as it's a hand made stand defects are bound to happen.
And my next shave prep the brush tipped over from the top and fell on the ground breaking off right near the knot.
Had it been a heavily used one then no issues but the damn brush broke right before the bristles could break in.
For this i had the Obituary post expecting a reply from Subodh or pink woolf. Days passed no reply whatsover.
Then i continued it over whatsapp not worthy.
The replies are like
Product sold who are you.
---
1)When a customer buys do you keep Begging that please please buy my product:-No you give out detailed reviews like a gentleman in a video,then why are you doing it for us why is a customer supposed to beg to a company?
Is it a customer's fault to buy your product that you treat us Indians like that?
2) When you had replaced the defective product no question asked earlier then why did you keep asking what do you want?
3)You take days to reply and expect a customer to reply within 24hrs and if we don't reply you just close the ticket. Where are your standards?
Seems it's not the tip of the ice berg there are so many more so i don't want your defective products from an unethical company.
By Tuesday i expect some refund Same amount nothing more nothing less.
As i am writing this I have happily trashed all the pink woolf from my shave den it's place where you deserve Trash Can.
I wont lie Oudh Sandalwood is a nice fragrance indeed but would be worth if it was run by someone who they took care of their customers.
Hope you have a Nice week ahead.
Regards,
Fed up Customer