Back in 2009 (March 2009!) I bought a few things from The Shaving Shack including a Kent BK4. Since I bought an EJ Brush and a stack of soaps at the same time I didn't use the Kent for months and months (I thought since the EJ was coarser it would lather better than the Kent with soaps - I can say the Kent works great with the soaps I've tried).
The Kent has excess adhesive part way up past the knot and it has always bugged me but I thought it was just residue that would wash out. It didn't and I shelved the brush for a while and just used the EJ - using the Kent every now and then but always shelving it after a few weeks. I've been using it again and love the brush, it's brilliant, feels luxurious and rarely sheds (no surprise there given the amount of adhesive its maker has used!) but the excess adhesive lets it down and feels rough during the shave. I thought I'd email the shaving shack and see if they knew how I could remove it (given it has been 3 years I wasn't expecting a return). Dan passed my details on to their people at Kent and within an hour had arranged for me to send it back for Kent and Co. to inspect. Whether they can fix it or exchange it doesn't matter. The service from Dan was outstanding and the best I've had anywhere at any store, ever. So I just thought I'd pass this story on and give them a plug. I 100% can recommend this store knowing the service they provide.
I'll be ordering from them in the future even though I'm way out in the colonies. It's hard to get Kent products in Australia and I'm keen to support good stores. Besides, I would love a smaller silvertip for face lathering
Many thanks to Dan and the crew at the Shaving Shack! Could not be more stoked with the service.
The Kent has excess adhesive part way up past the knot and it has always bugged me but I thought it was just residue that would wash out. It didn't and I shelved the brush for a while and just used the EJ - using the Kent every now and then but always shelving it after a few weeks. I've been using it again and love the brush, it's brilliant, feels luxurious and rarely sheds (no surprise there given the amount of adhesive its maker has used!) but the excess adhesive lets it down and feels rough during the shave. I thought I'd email the shaving shack and see if they knew how I could remove it (given it has been 3 years I wasn't expecting a return). Dan passed my details on to their people at Kent and within an hour had arranged for me to send it back for Kent and Co. to inspect. Whether they can fix it or exchange it doesn't matter. The service from Dan was outstanding and the best I've had anywhere at any store, ever. So I just thought I'd pass this story on and give them a plug. I 100% can recommend this store knowing the service they provide.
I'll be ordering from them in the future even though I'm way out in the colonies. It's hard to get Kent products in Australia and I'm keen to support good stores. Besides, I would love a smaller silvertip for face lathering
Many thanks to Dan and the crew at the Shaving Shack! Could not be more stoked with the service.
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