I wanted to post my outstanding experience with Merkur.
I have a 10+ year old Futur which I have used as my daily razor, apart from an occasional nostalgic foray with a vintage Gillette. I've tried other razors but always come back to my Futur.
It developed corrosion to the blade support diecasting, which resulted in it beginning to distort and present an uneven opening.
I contacted Merkur, askign where I could procure spares.
A very helpful gentleman, Ulrich, came back very quickly to say that he would send me a replacement support FoC.
Not only did he do that, but I was delighted to open the packet when it arrived from Germany and see that a new head cover was included as well.
You could not ask for more - this really is an outlier in excellence, and clearly a company who believe in, and want to support, their product and customers.
I have a 10+ year old Futur which I have used as my daily razor, apart from an occasional nostalgic foray with a vintage Gillette. I've tried other razors but always come back to my Futur.
It developed corrosion to the blade support diecasting, which resulted in it beginning to distort and present an uneven opening.
I contacted Merkur, askign where I could procure spares.
A very helpful gentleman, Ulrich, came back very quickly to say that he would send me a replacement support FoC.
Not only did he do that, but I was delighted to open the packet when it arrived from Germany and see that a new head cover was included as well.
You could not ask for more - this really is an outlier in excellence, and clearly a company who believe in, and want to support, their product and customers.