CzechCzar
Use the Fat, Luke!
I hope you didn't pay for the shipping yourself!Oh wow! So this is definitely an issue then. Good to hear about your experience!
I shipped mine back to Shavenation this week.
I told them that a refund or exchange would be fine. The response was an email with the shipping label and nothing else said. So we'll see after they receive it whether they'll send me a new one or simply refund me.
Gotta say I am very disappointed.