Odd. That doesn't LOOK like a Rockwell razor.

[CarterInCanada]

Hullo Razor People!

Been lurking in the forums (and DE shaving) for a good while now. A couple weeks ago I thought I'd peer into all the Rockwell hype I keep seeing around the web for myself and ordered a test drive razor to see what their geometry was all about. Transaction was easy, shipping was tracked well, showed up on my doorstep. Great so far. Got ready for a shave and opened the box to find... a jar of "Keto Nut Butter"??! I'm not entirely sure what that is if I'm honest but it sure doesn't hold a blade very well.

Now there may be ancient Mongolian nut butter shaving rituals I'm not familiar with - and that I'm nowhere near shaving Zen enough to attempt - but I suspect their drop-shipper made a bit of a mistake this go. The tracking number Rockwell emailed matches the box I got but as you can tell, it's certainly not shave-worthy. Peanut butter is a bit far from Bay Rum for my tastes.

So I emailed their customer service Monday when I opened the box to my unexpected surprise and haven't heard a peep back from them yet. I notice too that they've been 'offline' on their website for a couple days, at least at the times I've looked. I'm not worried given the response track record I read on their reviews but I was wondering if any of you that have needed to contact them could give me an idea how long the queue was for a response? A week-ish perhaps?

And for what it's worth at this point, this is no ding on them. Mistakes happen - especially across international borders (Canada here) but I did think you lot would enjoy the humour of getting ready to shave and finding a jar of nut butter where your hardware should be.



- CinC

 

[Sinnbad11]

Hmm, yes that doesn't quite look like a Rockwell product to me. Keep us updated on how the customer service process goes. Might as well enjoy some nut butter and apples on the side. That would definitely be a rather interesting box opening.

 

[FarmerTan]

Hullo Razor People!

Been lurking in the forums (and DE shaving) for a good while now. A couple weeks ago I thought I'd peer into all the Rockwell hype I keep seeing around the web for myself and ordered a test drive razor to see what their geometry was all about. Transaction was easy, shipping was tracked well, showed up on my doorstep. Great so far. Got ready for a shave and opened the box to find... a jar of "Keto Nut Butter"??! I'm not entirely sure what that is if I'm honest but it sure doesn't hold a blade very well.

Now there may be ancient Mongolian nut butter shaving rituals I'm not familiar with - and that I'm nowhere near shaving Zen enough to attempt - but I suspect their drop-shipper made a bit of a mistake this go. The tracking number Rockwell emailed matches the box I got but as you can tell, it's certainly not shave-worthy. Peanut butter is a bit far from Bay Rum for my tastes.

So I emailed their customer service Monday when I opened the box to my unexpected surprise and haven't heard a peep back from them yet. I notice too that they've been 'offline' on their website for a couple days, at least at the times I've looked. I'm not worried given the response track record I read on their reviews but I was wondering if any of you that have needed to contact them could give me an idea how long the queue was for a response? A week-ish perhaps?

And for what it's worth at this point, this is no ding on them. Mistakes happen - especially across international borders (Canada here) but I did think you lot would enjoy the humour of getting ready to shave and finding a jar of nut butter where your hardware should be.

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- CinC

Awesome. I'm glad you can see the humor in this. It is hilarious, to me, but I doubt if I'd be laughing if it happened to me, ha.

 

[FarmerTan]

And a hearty welcome to B and B.

 

[tonich]

...Got ready for a shave and opened the box to find... a jar of "Keto Nut Butter"??! I'm not entirely sure what that is if I'm honest but it sure doesn't hold a blade very well.

Are you sure you placed the blade inside properly?
Perhaps try with a different blade?

Keeps us updated once figure out how to shave!

 

[CarterInCanada]

Ha. Perhaps you're right. I'll take the Astras out and try a Feather. Maybe it will cut through the cashews better. Clearly nut butter only takes a Japanese blade. What was I thinking?

 

[CarterInCanada]

Awesome. I'm glad you can see the humor in this. It is hilarious, to me, but I doubt if I'd be laughing if it happened to me, ha.

Maybe I'm getting mellow in middle age but I just can't be bothered to get cross when there's so much comedy opportunity available. Nut-laced shaving cream jokes galore. If I was stuck on a island talking to a volleyball for a year I might be in more urgent need of a new razor but out here in the sticks of Canada, untamed beards just mean you've been in the bush or out at sea for a week. They'll sort it out eventually and I'll make a couple nut butter sandwiches when they tell me to keep the jar.

Thanks for the welcome. Glad to finally have something interesting enough for the forums to sign in properly.

- CinC

 

[Seveneighth]

Welcome.

Sorry to see this happen to you. It's the reason I prefer to stick where possible to trusted specialist shops, rather than go direct to manufacturers. I hope it gets resolved quickly for you.

 

[Nicholas]

HOW is this even possible?

Sorry, I can't believe it's true.

 

[luv2shave]

The dimension of the compact 6C razor box and the nut butter jar just don't match for such a mistake to happen !!

I find it difficult to believe this part.

 

[BigJ]

HMM!! Looks like a reas SNAFU! Keep us posted on how things turn out.

 

[FarmerTan]

Why would Cinc lie ? Chill folks. If he's lying I'm sure the FBI will report after the investigation.

 

[CarterInCanada]

HOW is this even possible?

Sorry, I can't believe it's true.

The dimension of the compact 6C razor box and the nut butter jar just don't match for such a mistake to happen !!

I find it difficult to believe this part.

No one was more surprised than I was when I opened the box. Not having a Rockwell (yet) I too wondered about the box dimensions and whether one could even fit in there.

As to HOW it could happen, I suspect they're using a drop shipper/fulfillment warehouse to send out their non-US shipments. That's (usually) a warehouse that services several different brand names and so would have a multitude of products on their shelves of all sizes.

Or I'll be sure and grill them about the secret nut butter operation they have going on in the back room when they email me. LOL

- CinC

 

[CarterInCanada]

Sorry to see this happen to you. It's the reason I prefer to stick where possible to trusted specialist shops, rather than go direct to manufacturers. I hope it gets resolved quickly for you.

I like local shops too but out here in the middle reaches of rural Canada, it can be hard to find them, especially for some categories that local demand couldn't prop up an actual store. The double whammy comes when you want something that's not too expensive but weighs a lot or HAS to come from the States. Little computer parts and cast iron pans for examples are my nemesis. But then I couldn't have an apple orchard if I still lived in 'civilization' so it's all a trade off. Ah life out in the sticks, eh?

- CinC

 

[CarterInCanada]

Why would Cinc lie ? Chill folks. If he's lying I'm sure the FBI will report after the investigation.

HA! You're onto me. If you read about the Mounties extensive sting on secret "nut butter for razor" bait and switch operations, you'll know it was me. "What are you in for? I got ten years to life for Grand Theft Cashew". LOL

 

[FarmerTan]

I like local shops too but out here in the middle reaches of rural Canada, it can be hard to find them, especially for some categories that local demand couldn't prop up an actual store. The double whammy comes when you want something that's not too expensive but weighs a lot or HAS to come from the States. Little computer parts and cast iron pans for examples are my nemesis. But then I couldn't have an apple orchard if I still lived in 'civilization' so it's all a trade off. Ah life out in the sticks, eh?

- CinC

I live near the sticks, mid Michigan. Close enough to shop in decent sized cities but not so close as to have to lock my cars or my house. And I have an orchard and a hillbilly gun range. I have great neighbors. Yes, Mr Rodgers would leave his hood to live here.

 

[FarmerTan]

HA! You're onto me. If you read about the Mounties extensive sting on secret "nut butter for razor" bait and switch operations, you'll know it was me. "What are you in for? I got ten years to life for Grand Theft Cashew". LOL

With the cost of cashews I'm thinking that would be a felony. Pistachios could get you life.

 

[mozartman]

With the cost of cashews I'm thinking that would be a felony. Pistachios could get you life.

A quick search indicates it's macadamia, cashew and coconut butter, produced by a health food company. That sounds good, @CarterInCanada, you might as well enjoy it. And fresh, unpasteurized apple cider pressed at the orchard is one of the best things in this life. You could cash in your chips right there and be doing very well. But if on top of all that, you also want a good shave, I advise you to hold out for the Rockwell.

 

[1Vader]

Could it be a new, top secret, high butter formula preshave..... ?

 

[CarterInCanada]

fresh, unpasteurized apple cider pressed at the orchard is one of the best things in this life.

I just finished the fall press and managed 80 liters of the good stuff. Drink my fill fresh then turn the rest into hard cider, possibly even apple jack if it gets cold enough, fast enough but that's a whole different forum...

A quick search indicates it's macadamia, cashew and coconut butter, produced by a health food company.

My brain finally kicked in this afternoon and I realized I too could do a search not only for what Keto Butter actually is but also the address on the box I received. To satisfy curiosity since I hadn't heard from Rockwell yet - and to quell the (ahem) naysayers - I hopped in my Red Ferrari, waxed my thick moustache, and drove over to Higgin's library to do some research (surely THIS crowd gets Magnum P.I. references, right?)

Turns out it's an operation in Glendale Heights, IL US called ShipFusion. Sure enough, the Keto Butter people use the same address (along with a few others peppered around the web) for their e-commerce returns address so I think I've solved the mystery of HOW it happened. And now you'll know if you ever get a razor that smells faintly of cashews. I'll speak up when Rockwell decides what to do about it but I'm still going to mine the macadamia aftershave theory for all the comedy I can.

- CinC