Ask me about shaving naked!
I’ve had only one issue with a stone from Max and he made it right, big time. I had bought a ‘regular’ thickness ‘red aoto’, an Atogoyama akepin, and upon receipt I observed that the stone had a rather large divot in the back, right in the middle. We’re all used to missing corners etc, but this divot, by being smack in the middle, effectively reduced the thickness of the stone by about half. I made my case to Max, and he replaced it with the thicker version and paid the shipping. I have no complaints with his service, it’s been exceptional in my one case.