My Vision broke--what should I do?

mrob · Jul 13, 2006

So this morning one of the arms on the head of my Vision detached from the spoke that holds it on. I tried to snap it back on but its wobbly and obviously stretched out somehow as its longer than its mirror image on the other side of the head assembly.

Now, I love my Vision--its my go-to razor--but I can't see spending another 100 bucks on another if I can't get it repaired/replaced.

So, 2 questions:

1. Any advice on how to go about getting it fixed or replaced? I purchased the razor from BestGroomingTools.com--I've sent them a note via email but have yet to hear back from them.

2. If I can't get it fixed/repaired, what should I get? I currently have an HD and a FatBoy--I like the HD better than the FB.

Help!!!!!!!!!!!

Scotto · Jul 13, 2006

Doesn't the Vision have a lifetime warranty? I would contact Merkur directly if the vendor you bought it from won't give you satisfaction.

slcsteve · Jul 13, 2006

mrob said:
So this morning one of the arms on the head of my Vision detached from the spoke that holds it on. I tried to snap it back on but its wobbly and obviously stretched out somehow as its longer than its mirror image on the other side of the head assembly.

Now, I love my Vision--its my go-to razor--but I can't see spending another 100 bucks on another if I can't get it repaired/replaced.

So, 2 questions:

1. Any advice on how to go about getting it fixed or replaced? I purchased the razor from BestGroomingTools.com--I've sent them a note via email but have yet to hear back from them.

2. If I can't get it fixed/repaired, what should I get? I currently have an HD and a FatBoy--I like the HD better than the FB.

Help!!!!!!!!!!!

Mitch...

Don't even bother with the vendor. Contact Dovo/Merkur directly and they will take care of any problems.. Here's the contact link:

http://tinyurl.com/jjckj

yasuo200365 · Jul 13, 2006

I would expect Merkur to replace it...., give them a chance & keep us informed.

Yet another Vision hits the dust ..., the quality of the design is suspect.

I think Merkur will come through though...., but will they in the future should they replace the Vision? I wouldn't recommend anyone buy a Vision new for this reason alone.

Regards
John

Jonnybc · Jul 13, 2006

I'd be interested to see how this turns out. My Vision has a problem, the V-I-S-I-O-N ring seems to have lost a stop as it rotates through around 450 degrees.

The odd thing is though it adjusts all through the extended range so it could be a feature rather than a fault!

EL Alamein · Jul 13, 2006

Get a straight, even if the handle breaks you'll still be able to use it forever. :biggrin:

But seriously contact the manufacturer as they should stand by their product.

Chris

Austin · Jul 13, 2006

I sent mine to Ms. Rothstein over a year ago and got back a brand new one. Excellent customer service.

gundog · Jul 13, 2006

Is that the Vision 2000 that broke or the older Vision? I know they made some changes in the Vision 2000. I'm trying to visualize what broke. Are you refering to one of the silo doors? I have the Vision 2000 and cannot imagine how it could break. I have heard that Merkur is very responsive and will take care of any problem the Vision may have. Please keep us posted as to the outcome.

Bud

cooncatbob · Jul 13, 2006

Here's Merkurs Devo e-mail.
[email protected]
I told them my kid flushed the knob assembly of my progress down the toilet and they're sending me a new one for free.

mrob · Jul 13, 2006

Thanks, guys! I've emailed the company and will let you all know what happens. I'm encouraged by the good reports re: customer service, though. :smile:

As I said above, the Vision is my #1 shaver, so I'd hate to lose it forever.

MJB · Jul 14, 2006

I would be stunned if they didn't quickly make good on this.

MJB

mrob · Jul 14, 2006

Well, its been over 24 hours and I've yet to receive a response from Dovo/Merkur via email.

My fingers are crossed. . .

ouch · Jul 14, 2006

mrob said:
Now, I love my Vision--its my go-to razor--but I can't see spending another 100 bucks on another if I can't get it repaired/replaced.

I don't know about the Vision. That head looks way too big for me. What I do know is that any razor for 100 simoleons should last as long as the 50 year old adjustables I have.

For 100 clams, you can buy a decent superspeed, aristocrat, and a fat boy, and have enough left over to buy an HD or a slant.

cooncatbob · Jul 15, 2006

mrob said:
Well, its been over 24 hours and I've yet to receive a response from Dovo/Merkur via email.

My fingers are crossed. . .

Here's the E-mail address of the nice lady at Dovo/Merkur who replied to my e-mail and who's sending me the part for my razor. Bob.
[email protected]

mrob · Jul 15, 2006

Thanks, Bob--I just sent her a note. Fingers crossed!

gundog · Jul 15, 2006

ouch said:
I don't know about the Vision. That head looks way too big for me. What I do know is that any razor for 100 simoleons should last as long as the 50 year old adjustables I have.

For 100 clams, you can buy a decent superspeed, aristocrat, and a fat boy, and have enough left over to buy an HD or a slant.

I did not know about the Vision either until I tried one. Having tried one, it is without question the best for me. Certainely not the best for everyone, but for me nothing compares. I have the original Gillette Fat Boy DE that I started shaving with in 1961 and I'm certainely attached to it and will never part with it, but I use the Vision exclusively because it just works better for me. With care, I suspect the Vision will last the rest of my life. If not, it has a lifetime warranty and I can then get by with the Gillette while it gets repaired and/or replaced. I also have the HD but have yet to try the slant. One day I may just have to get a slant to see what they are all about.

Although I have heard only good about Merkur's customer service, I'm keeping my eye on this post to just see how quick Merkur is in honoring their warranty on the Vision.

Bud

Leisureguy · Jul 15, 2006

I had my first shave with the Vision today, and it was wonderful. Oddly enough, the Vision was easier to maneuver and nicer to shave with than the Futur. Even under the nose...

mrob · Jul 16, 2006

I heard today--Sunday!--from Anne Rothstein at Dovo:

Thank you very much for your email. We are very sorry to learn that you have encountered a problem with your VISION razor.

I will pass on this email conversation to the office in Germany (I am currently travelling), and they will send you a replacement center rod with the two flaps to your shipping address mentioned below.

Best regards,
Anne Rothstein
DOVO/MERKUR Germany

Now--just hope I can figure out how to fix it once the parts arrive. My best home repair tool is the phone. :redface:

slcsteve · Jul 16, 2006

mrob said:
Now--just hope I can figure out how to fix it once the parts arrive. My best home repair tool is the phone.

Mitch......
We told you not to worry. Now you don't have to worry about replacing the parts - piece of cake. Might take a minute or two.

mrob · Jul 16, 2006

Easy for you to say--I have multiple thumbs on each hand, and they aren't even green. :redface:

Hope the parts come with idiot-proof instructions. :tongue:

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My Vision broke--what should I do?

mrob

Scotto

slcsteve

yasuo200365

Jonnybc

EL Alamein

Austin

gundog

cooncatbob

mrob

MJB

mrob

ouch

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cooncatbob

mrob

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Leisureguy

mrob

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