I hate sending a gun back too! I have only heard good things about their service at sig. I bet in the end you will be happy. Best Wishes.Yea, I wasn't eager to fool with the roll pin on the extractor. The back plate is an obvious issue that has happened to many others, but usually after they had removed it to clean the striker. It will be interesting to see if SIG replaces some parts or replaces the whole gun.