Okay, we have all been through this at various times. I cannot complain. I have had this mobile for three and a half years. Lots of drops and abuse( blue collar electrician), and time caused it to give up the ghost. Well, at least the network radio side. I can still connect via wifi.
So before I took to B&B asking about this, I searched for tutorials. It appeared to be a piece of cake these days. I installed an app called SMS Backup and Restore. This directed me to log in to Google Drive and backup texts and phone logs. Boom, boom, boom. Done. This is easy. Now comes time to backup apps and data from the mobile itself and things went decidely south.
With Google backup and restore you allegedly go to settings>backup & reset> backup my data(toggle on), backup account(same google account I use for the mobile), automatic restore(toggle on), automatic restore(toggle on). I completed these steps which a number of sites suggest doing so when you get your new devise and log into it, you can then go to your backed up app data and files and sync them to new devise. Easy, yeah? Well not so much.
After I do all this the tutorials all say to click the 'backup' button. The issue is, I don't have that option. All I have is 'factory reset' which of course wipes the phone clean. I hesitate to do that since A; I cannot find any backup on Google drive other than the messaging backups SMSRestore makes, and B; even though I have my devise set to save files to sd card, I know better than to think every critical thing is saved there. Particularly app settings.
So here are some particulars. Devise; Motorola Moto G First gen w/LTE. Android 5.1(lollipop?). And the second devise is identical. When my daughter quit using hers I factory reset it and stored it away for just such an emergency. So I got it up and running, logged in using same account, updated apps and installed some I had before(remember, no backup to be found), and...stopped cold. So I thought that maybe since I swapped the sim card to the new phone the old one had no way to know what account it should be using but the phone is still logged into the same account and I can update apps via wifi. No 'backup' option on either devise in the backup & reset section of options. What am I doing wrong here? And thanks for putting up with the long post.
So before I took to B&B asking about this, I searched for tutorials. It appeared to be a piece of cake these days. I installed an app called SMS Backup and Restore. This directed me to log in to Google Drive and backup texts and phone logs. Boom, boom, boom. Done. This is easy. Now comes time to backup apps and data from the mobile itself and things went decidely south.
With Google backup and restore you allegedly go to settings>backup & reset> backup my data(toggle on), backup account(same google account I use for the mobile), automatic restore(toggle on), automatic restore(toggle on). I completed these steps which a number of sites suggest doing so when you get your new devise and log into it, you can then go to your backed up app data and files and sync them to new devise. Easy, yeah? Well not so much.
After I do all this the tutorials all say to click the 'backup' button. The issue is, I don't have that option. All I have is 'factory reset' which of course wipes the phone clean. I hesitate to do that since A; I cannot find any backup on Google drive other than the messaging backups SMSRestore makes, and B; even though I have my devise set to save files to sd card, I know better than to think every critical thing is saved there. Particularly app settings.
So here are some particulars. Devise; Motorola Moto G First gen w/LTE. Android 5.1(lollipop?). And the second devise is identical. When my daughter quit using hers I factory reset it and stored it away for just such an emergency. So I got it up and running, logged in using same account, updated apps and installed some I had before(remember, no backup to be found), and...stopped cold. So I thought that maybe since I swapped the sim card to the new phone the old one had no way to know what account it should be using but the phone is still logged into the same account and I can update apps via wifi. No 'backup' option on either devise in the backup & reset section of options. What am I doing wrong here? And thanks for putting up with the long post.
