I am super frustrated with the Karve stainless steel launch as well. He has managed to actually create a worse customer service experience than when he launched the brass version. I have emailed him 4-5 times in the last year and received only one reply.I’d just like to get the PEEK razor I ordered in early April (and a C OC plate).
Emails, FB post and messenger inquiries went unanswered for weeks.
I won’t be ordering anything from Karve again.
I’m patient but don’t ignore me once you have my money and I was by no means incessant or the like. I didn’t bother with asking “hey, what about that razor I ordered” until after 5 or 6 weeks after I paid for it.
It’s called courtesy and I guess it’s not so common.
He constantly over-promises and under-delivers on his timetables. What is most frustrating is that he posted on Instagram that he realizes customer service is very important and he has hired a person to be in charge of communications while he takes care of the manufacturing side. Yet...nothing has changed. Same old BS...different day.
If he is having problems with the finish on the top caps, just post that on Instagram or send a quick email blast to all the pre-orders keeping us in the loop. I am not sure how he can be so clueless when it comes to keeping people informed.
I am not upset about the delay. People in the wet shaving community are typically a patient bunch and are willing to play these games to get the next best thing. However, I am irritated with the complete lack of communication from Karve. A simple email would suffice. Not sure how he can be so dense.