Is my 2 band Simpson supposed to be like this?

[SHarris]

I have recently received a 2 band Chubby Super from a retailer and it looked great but there was something about the knot that was bugging me so I shampooed it and looked it over again.

The knot of this brush is not symmetrical it is neither bulb nor fan and if I would describe it, it looks like a bulb shaped brush with a large 45 degree flat spot. It is indeed asymmetrical.

I have Simpson Best brushes and they have been perfectly bulb shaped.
Is this normal for this type of brush?

 

[Jim]

Can you post a photo?

 

[SHarris]

Just doesn't seem quite right to me. What do you think?

According to other sites the loft is supposed to be 50mm and this one has a loft of 55mm.

Using English vernacular this brush knot is pi**ed, I would appreciate you're thoughts if you have the same brush/knot type before
I think about contacting the vendor.

 

[blantyre]

That knot looks well outside the range of "hand crafted" to me. It shouldn't have made it past QC. It's a pity since it's a beautiful bristle fill.

I would contact the vendor and ask for a replacement.

 

[ambrose]

I believe slight variations are ok but this thing is way off, contact your vendor. What a beauty by the way.

 

[jackmormon]

I have three recent production Simpsons with bulb haircuts including a two-band Chubby 2 and they all have the slightly sloped bulb shape. I thought this was one of the unique things about Simpsons and they all perform wonderfully. On my brushes, it is not that noticeable unless the brush is semi-wet and you push the hair to one side or another. If I do that they look like your picture. When dry, the longer slope is not nearly as noticeable.

The three brushes I have that look like this are a two band Chubby 2, a Chubby 1 in Best, and a Major in Super. All were purchased from different vendors.

How does the brush perform for you? That is the important thing. (I **LOVE** all of my Simpsons...even with the funky haircut.)

 

[drP]

That knot looks well outside the range of "hand crafted" to me. It shouldn't have made it past QC. It's a pity since it's a beautiful bristle fill.

I would contact the vendor and ask for a replacement.

Definitely.

 

[SHarris]

I have three recent production Simpsons with bulb haircuts including a two-band Chubby 2 and they all have the slightly sloped bulb shape. I thought this was one of the unique things about Simpsons and they all perform wonderfully. On my brushes, it is not that noticeable unless the brush is semi-wet and you push the hair to one side or another. If I do that they look like your picture. When dry, the longer slope is not nearly as noticeable.

I'm afraid not in fact now that it is absolutely dry and the hair has assumed it's natural posture the slope is even more pronounced.

I have emailed the vendor with the pictures hopefully he will respond positively.

 

[andrew98]

I also say send it back. I've had a CH1 in the past that had a very slight, almost unnoticeable, irregularity like yours. I didn't worry about mine (call it a touch of character), but I would be bothered with the way yours looks.

-Andy

 

[HoratioCaine]

What's unfortunate is that error could have (and should have) been spotted a couple times before it was made permanent, either by the person who tied the knot, or by the person who cemented it in the handle. Had it been spotted before it had been cemented, the knot might have been able to be retied and reshaped. Now I don't know if they can salvage it; a darn shame, given the relative scarcity of two-band hair these days. A few people were really asleep at the switch on that one.

 

[RetroGrouch]

That knot looks well outside the range of "hand crafted" to me. It shouldn't have made it past QC. It's a pity since it's a beautiful bristle fill.

I would contact the vendor and ask for a replacement.

+2 Perfect symmetry isn't necessary, but that one falls well below what I'd consider to be a reasonable standard.

I have a new CH2 on its way to me. I hope it's a bit more even! (Returning products across the border is no fun.)

 

[HoratioCaine]

+2 Perfect symmetry isn't necessary, but that one falls well below what I'd consider to be a reasonable standard.

My CH2 isn't perfectly symmetrical, either, but I think we all agree that one is beyond the pale. Honestly, I've never seen a brush that looks like that, by any maker.

 

[SHarris]

Just to update you, as I admitted to washing the brush (I did not use it) the vendor cannot accept it as it has been "dampened" he has kindly forwarded the details of a contact at Vulfix. How Nice.

 

[lohrm1]

That's a shame as it's so pretty otherwise...

 

[andrew98]

Just to update you, as I admitted to washing the brush (I did not use it) the vendor cannot accept it as it has been "dampened" he has kindly forwarded the details of a contact at Vulfix. How Nice.

That's not very good customer service, IMO. Some pointed out that the brush QC should have been caught several times at the factory. While that's true, the very best vendors do their own QC before they ship a brush to their customers. Specifically, Jim and Erin at Vintage Blades are a good example of this practice. The vendor should take the brush back, then deal with Vulfix themselves. It's easier for them to deal with Vulfix than it is for you. The vendor has a relationship with Vulfix, after all. You don't.

-Andy

 

[HoratioCaine]

The vendor should take the brush back, then deal with Vulfix themselves. It's easier for them to deal with Vulfix than it is for you. The vendor has a relationship with Vulfix, after all. You don't.

Exactly. I could see the vendor not accepting a "dampened" brush if the exchange were preferential. However, this is an issue with a defect in workmanship. Therefore, in the end, Vulfix is going to have to eat it, not the vendor. Would he refuse to take it back if, after ten days, it started losing a gazillion hairs per use? After all, that would be a dampened brush, would it not? That seems like a very arbitrary, overly strict and impractical policy. A good vendor will do the legwork for you, in the hopes of keeping your business, as well as earning the business of others who hear about his/her good service. Care to share the name of the vendor, by the way? I don't want to trash the company, but I feel one of the best aspects of this kind of a forum is it helps members know whom to buy from, and whom to be wary of. It might also help "wayward" vendors shape up their act if they know they're being watched and commented on. (Excuse all my dangling prepositions. )

 

[andrew98]

Care to share the name of the vendor, by the way? I don't want to trash the company, but I feel one of the best aspects of this kind of a forum is it helps members know whom to buy from, and whom to be wary of. It might also help "wayward" vendors shape up their act if they know they're being watched and commented on. (Excuse all my dangling prepositions. )

I agree. Who is the vendor?

-Andy

 

[moman]

Indeed, pretty poor customer service from the vendor.

But hopefully you will have MUCH better service from Brett or Charles at Vulfix. My dealings with them have been excellent and they are stand up guys

 

[SHarris]

I am still in the midst of an exchange with the vendor so I am reluctant to tell however I agree it is really poor customer service and I hope he will change his mind. Under the consumer rights law in the UK the term used for a faulty product is "not fit for purpose". The vendor believes that it does not matter about the shape of the brush which was a very surprising statement.

Anyhow I will contact Vulfix in the morning and see what they say.
Thanks for your'e support.

 

[TorzJohnson]

It happens sometimes... Gumby, meet Friar Tuck.