I emailed twice, spent significant time on the phone twice with MWF and WCS. MWF said they would send a replacement lid, and never did, and WCS had a “tough luck that’s how they come” attitude and when pressed offered me a measly $5 discount, even though the ceramic co Rainer as compared to the soap in plastic cost $25-30 more. All I requested was a lid that fit- not a return, an extra or even more soap. Sounds like English Shaving Company runs a good business. I will definitely check them out. I won’t bother ever buying anything again from WCS or MWF. Too many good, reputable companies with good service who stand behind their products and services to waste time with those who don’t. My time is far too valuable to waste chasing small issues, which is what disreputable companies count on from the second they put you on hold….In contrast, I ordered MWF + ceramic bowl from The English Shaving Company. The ceramic bowl showed up cracked. The package was well padded, so I can only assume the bowl was cracked pre-shipment in it's box.
One email with a picture and they responded 30min later to say they were sorry, and are sending me a replacement. They even opened the new one to make sure it is in good shape prior to shipment. How is that for service.