How to setup a warranty return with Merkur

[ssilcox]

So I have a Futur and the blade is out of alignment. It appears that there is some slop in the center adjustment mechanism which tilts the whole upper portion of the razor to one side, making the razor almost slant-like. While the idea of an adjustable Futur slant is intriguing, I think I'd just like to have it fixed.

I have read that Merkur offers a 10 year warranty on their razors. Anyone know who I need to contact or call to get this fixed?

Thanks!

 

[40_Caliber]

Bump!

With all the great press that Merkur gets around here I can't believe that nobody knows how to take Merkur up on their 10 yr warranty. This basic info should be part of the forum sticky.

.40

 

[thunderball]

I got a bad one too and the dealer from whom I purchased it immediately sent me another. Could you perhaps take it back to whomever you bought it from and let them deal with the warranty? Assuming you bought direct from Merkur then I'm not sure what the procedure is...would be interesting to know though.

 

[lamina]

Go to Dovo site and send them a message on contact form.

 

[Dharion]

Please first contact your dealer. He's the one whose responsible, then if nothing works contact Merkur/Dovo.

 

[ssilcox]

Thanks for the info guys. The dealer is going to be hands off on this one, so I will go to the Dovo site. Thanks!

 

[rm71]

try this email address

[email protected]

 

[tk6]

try this email address

[email protected]

+1 to this.

My Futur broke when I was taking it appart. Although it shouldn't have broken in part I am sure I was to blame. Contact Anne at the above email and include photos of the problem. (She will ask for them if you don't) I was sent a replacement part within a week of first contact and have only positive things to say about their customer service.

 

[scottish steve]

As far as I'm aware, faulty goods are the responsibility of the seller. You'd need to check consumer websites for your area.

 

[DGreekStallion]

Contacted Anne about my broken Vision, hopefuly we'll get things worked out.