Great Experience with West Coast Shaving

[Agent604]

I've placed several orders with West Coast Shaving over the past year, and everything has always gone smoothly. But on my last order, they accidentally shipped me the wrong item: Feather Professional blades instead of Feather Professional Super blades. With two so similarly named products, I can see how someone could make a mistake.

So I sent them an email, and they shipped the correct blades immediately, no questions asked. I offered to return the other blades, but they told me not to bother. Now I'm left feeling almost a little happy about the mixup. I get to try to both.

This reminds me of a training seminar I once attended on customer service. The instructor asked several people in the class to tell their best customer service experiences. After they finished, he pointed out that almost all of their stories began with the company screwing up. No one's best customer service experience involved a transaction where everything went perfectly. The point being, of course, that we should look at mistakes as an opportunity to leave the customer feeling even more satisfied than they might have even if everything had gone perfectly.

That's how I feel now. Thanks West Coast. I'll be back.

 

[filedog]

Experiences like that really spoil you on dealing with big companies
(Comcast, Dell, etc) who treat customers like crap. It's great to experience REAL customer service, and an owner who VALUES your business!

 

[brianw]

They don't come any better than WCS

 

[Eudjinn]

I have had the pleasure of dealing with WCS and Phil from Bullgoose and both companies are superb in terms of customer service.

 

[xtalicious]

West Coast Shaving is my vendor of choice. Excellent service, and quick shipping.

I think we're very spoiled in this hobby. There are a wealth of excellent vendors that know their products, and are enthusiastic about making sure that their customers are satisfied.

 

[Matt P]

Agree 100% on WCS! Great outfit.

Question: what is the difference between Feather professional and professional supper?

 

[JPM]

They've always treated me great. First rate operation.

 

[outclass]

Question: what is the difference between Feather professional and professional supper?

Blade thickness and exposure

 

[outclass]

Experiences like that really spoil you on dealing with big companies
(Comcast, Dell, etc) who treat customers like crap. It's great to experience REAL customer service, and an owner who VALUES your business!

Not all the big retailers suck
In fact , the biggest retailer in the world , aka Amazon , got probably the best customer service I ever seen in my life

Or another example , if you want to talk about brick and mortar retailers , there is a another "big" one called Costco , and the customer service there is scary good