(... again.)
I placed an order a few days ago, which included a sample of Liberty's Elysium. (I saw that the full bottles were sold out but the samples were still for sale, so I figured I was getting the last few drops ... ) I really wanted the sample, BTW.
Anyhow, I got an e-mail from a "Mr. Loompa" (I think his first name was Oompa, but I could be wrong) telling me that the L-E was actually sold out, and offering me options (remove it from order & deduct price, substitute sample, hold order until new ink supply arrives) ... so my order is on hold until the new shipment arrives.
Now, a lot of places would have just filled the rest of the order, shorted the missing product, and given me a refund for my $1.25 or whatever. And I'd have been choked about not getting what I wanted. But these guys went the extra step to chat with me and find out what the best course of action is.
... keep up the good work.
(BTW, there is a reformulation of L-E in the works, to try to make it more waterproof. No time estimate on when that ink will be ready.)
I placed an order a few days ago, which included a sample of Liberty's Elysium. (I saw that the full bottles were sold out but the samples were still for sale, so I figured I was getting the last few drops ... ) I really wanted the sample, BTW.
Anyhow, I got an e-mail from a "Mr. Loompa" (I think his first name was Oompa, but I could be wrong) telling me that the L-E was actually sold out, and offering me options (remove it from order & deduct price, substitute sample, hold order until new ink supply arrives) ... so my order is on hold until the new shipment arrives.
Now, a lot of places would have just filled the rest of the order, shorted the missing product, and given me a refund for my $1.25 or whatever. And I'd have been choked about not getting what I wanted. But these guys went the extra step to chat with me and find out what the best course of action is.
... keep up the good work.
(BTW, there is a reformulation of L-E in the works, to try to make it more waterproof. No time estimate on when that ink will be ready.)
