Same for me. Hard or soft water doesn't make the difference. 3min load or 30 sec load gives the same result for me. Wet or dry.. .the same. I think I got the best result using marco method but even that was still too bubbly for me. Some videos, they whip up a thick lather in like 30 seconds.I keep hearing water hardness affecting the lather as well. I have very hard water, so I’ve been trying with distilled water and get the exact same results. Watery thin lather that disappears within minutes. Everyone says I’m not using enough water, but I think it’s not enough product in the brush. At the end of my three pass shave, the brush cleans up in seconds. On my TOBS cream I have to clean on the brush for quite a while. I keep saying to myself that I’m going to make a video and post it to YouTube so the experts can tell me what I’m missing. But I keep putting it off.