So I'm one of those guys that never had a problem lathering mystic water soap of any variety. when the new Viola di Bosco with allantoin came out, I bought it. I loved it so much that I used it exclusively and even washed my face with the puck, as it for some reason stopped my normal allergy related itching. Then out of the blue, I couldn't get it to lather. Then it happened again. I couldn't believe it. I remembered some of the advice to folks who struggled with it. The thing that ended up working was scratching the surface. The puck went back to the mystic water I knew. I think by washing my face with it, I smashed the surface down, and left it out uncovered. I think it changed how much I was picking up/loading. Long story short, if any of you run into this issue, scratch the surface. I also now sympathize with those who had problems before. I'm glad scratching the surface worked because this viola di Bosco is my new favorite.