Excited then disappointed

[shaverjoe]

I recently celebrated my 10 year wedding anniversary. My wife bought me a TI from a respected online vendor and I received the razor on Saturday. Unfortunately, the wedge was cracked. I contacted the vendor and they were happy to return it. I was waffling between the TI and a Hart so I decided to order the Hart for the second go around. I received the razor 10 minutes ago and was super excited till I turned the razor over to look at the other side of the shank. I am considering returning this one as well. Am I being too picky? For the cost of the Hart, should I expect this type of defect or am I being ridiculous?


6/8 satin finish square point with Maple scales- really excited


Disappointed once I flipped the shank over

What do you guys think? Keep it because it will in no way influence shave performance or return it because it was near $300 and shouldn't have a defect as pictured above?

 

[Obiwan]

That's terrible, I'd send it back and give them a chance to make it right.

 

[Doc226]

I would have that boxed up right away. Send it back.

 

[shaverjoe]

I would have that boxed up right away. Send it back.

Already boxed up. Ready to call the vendor when they open.

 

[shaverjoe]

That's terrible, I'd send it back and give them a chance to make it right.

Contacted the vendor just now. They are shipping a new razor today and sending a RA label to return the other Hart so I do not incur any shipping cost.

 

[Doc226]

Contacted the vendor just now. They are shipping a new razor today and sending a RA label to return the other Hart so I do not incur any shipping cost.

As they should.

 

[Obiwan]

Contacted the vendor just now. They are shipping a new razor today and sending a RA label to return the other Hart so I do not incur any shipping cost.

Good show on their part. It's like Jarrod said in a post a short while back, every vendor has the occasional issue....it's how they resolve them that they should be measured against. My biggest surprise was that it could leave the Hart factory that way.

 

[Cochese2323]

Sorry about the disappointment. Glad to hear the vendor is making it right though.

 

[O.G.]

Hart now has a scratch and dent so, Ill be looking our for it on discount. Cheers for taking action. You should get a pristine product so all good advice.

 

[london]

For $300 their QA sucks.

 

[The Don]

This has happened to me a couple times where I've returned a flawed item, only to find a flaw in the replacement as well. I'm always nervous that the vendor will give me hard time thinking I am somehow damaging the products. Glad to hear that the vendor provided great service.

 

[shaverjoe]

This has happened to me a couple times where I've returned a flawed item, only to find a flaw in the replacement as well. I'm always nervous that the vendor will give me hard time thinking I am somehow damaging the products. Glad to hear that the vendor provided great service.

I am glad the vendor is replacing the item, but at the risk of sounding like a jackwagon, I'm not going to be happy until I have a razor I can use. I now have $500.00 worth of razors at my house, neither one of which I can use, and I am waiting on a RA label from the vendor so I can return both defective razors at no cost to me. Again, the vendor is standing by the products and I appreciate that.

I know I sound like Veruca Salt of Willy Wonka and the Chocolate Factory- "But I want a razor noooooowwww!"

 

[Obiwan]

Come on Joe...................it's Veruca Salt you mean.

 

[shaverjoe]

Come on Joe...................it's Veruca Salt you mean

My bad- Veruca Salt. I'll correct it

But I still want a razor nooooooowwwwww!

 

[Kentos]

Your predicament is one if the reasons I gravitated towards vintage steel. The one new one I bought left me less than satisfied. In a vintage you can forgive flaws and whatnot.

On the other hand these things are handmade, especially the Hart, so YMMV.

 

[dakotaev]

Not that I disagree with the folks who would return it, but I probably would have just kept it.

 

[jred]

Would it be bad form to post the vendor you're dealing with? Sounds like they have good customer service, and all too often people are quick to scream about bad service, it'd be nice to add a vendor to the "these guys are alright!" list.

 

[duokun]

mistakes happen, its good when vendors take care of them with good customer service. i respect any company that handles situations like that with poise and courtesy.

 

[shaverjoe]

Would it be bad form to post the vendor you're dealing with? Sounds like they have good customer service, and all too often people are quick to scream about bad service, it'd be nice to add a vendor to the "these guys are alright!" list.

Jred- I don't guess so. The online vendor was www.classicshaving.com. I got an email earlier this afternoon confirming my replacement had been shipped. Because I have two razors to return, the customer service rep asked if I would mind to keep the original Hart Steel box, oil, and sheath- that way all they had to do was ship a new razor. I said, "Sure.". I got an email later from the same customer service rep that my new razor had been inspected personally prior to shipping. In that regard, I couldn't ask for better service.

 

[Kentos]

Good to hear it is all taken care of .