I just wanted to take a minute to recognize Frank and Ethos for superlative customer service.
I purchased Lavender Supreme soap and splash from a very reputable vendor. I noticed the splash did not have a scent. I wrote Ethos on a Sunday and Frank responded within 30 minutes. He said that was definitely not what the Lavender splash was supposed to smell like and thought it had been a bottle of mislabeled unscented splash. He advised me to purchase a new splash directly from him. He would refund the purchase price and would send me an essential oil vial of my choice so I could add some fragrance to the unscented splash. I chose Lime.
Keep in mind that I didn't make the original purchase from Ethos. Frank also wouldn't let me pay shipping charges and did exactly what he said he would do. That response far, far exceeded what I had expected. I had already purchased Colonia and knew Ethos was in the very top of top tier shave products, but this response showed me just how much Ethos cares about its customers.
I purchased Lavender Supreme soap and splash from a very reputable vendor. I noticed the splash did not have a scent. I wrote Ethos on a Sunday and Frank responded within 30 minutes. He said that was definitely not what the Lavender splash was supposed to smell like and thought it had been a bottle of mislabeled unscented splash. He advised me to purchase a new splash directly from him. He would refund the purchase price and would send me an essential oil vial of my choice so I could add some fragrance to the unscented splash. I chose Lime.
Keep in mind that I didn't make the original purchase from Ethos. Frank also wouldn't let me pay shipping charges and did exactly what he said he would do. That response far, far exceeded what I had expected. I had already purchased Colonia and knew Ethos was in the very top of top tier shave products, but this response showed me just how much Ethos cares about its customers.
