That's unfortunate. Before a recent trip to London I emailed the email address I found via Google and got a response within a day from a member of the Forbes family who redirected me to the director of their Perfumery who took a bit longer to respond but was very helpful and cordial.
What problems did you have?
I just wanted them to give me the list of their dealers in Europe.
I guess they just did not care to reply when they saw I was e-mailing them from Bosnia.