I do not work for Above The Tie, nor do I know them personally, this is just my experience. I’ve had fabulous customer service from them. They let me do two exchanges in less than a week, which is part of their 90 day thing, but they were super nice about it as well! We all know that’s not the norm in a lot of other industries, and I love experiencing yet another great shave related business! I quote, “we will make sure you get dialed in! Just tell me what you need!” Thanks ATT!