Hey Guys,
During the Black Friday sale last month I placed a small order with The Razor Company.
It was shipped promptly and in order except for one soap being the wrong scent. I sent them an email and Jason sent a replacement. Well, this time I got the right scent but the wrong container.
NOTE: I am not writing to be critical of this business but just the opposite. I understand because we all make mistakes.
They always replied in a courteous manner and today I now have Truefitt and Hill 1805 in a wooden bowl (shipped over night), a $10.00 coupon and a soap that they told me not to bother returning.
Mistakes Happen! I am very pleased with what this company did to make things right.
During the Black Friday sale last month I placed a small order with The Razor Company.
It was shipped promptly and in order except for one soap being the wrong scent. I sent them an email and Jason sent a replacement. Well, this time I got the right scent but the wrong container.
NOTE: I am not writing to be critical of this business but just the opposite. I understand because we all make mistakes.
They always replied in a courteous manner and today I now have Truefitt and Hill 1805 in a wooden bowl (shipped over night), a $10.00 coupon and a soap that they told me not to bother returning.
Mistakes Happen! I am very pleased with what this company did to make things right.
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