Appreciation for The Razor Company

[tjsgarden]

Hey Guys,
During the Black Friday sale last month I placed a small order with The Razor Company.
It was shipped promptly and in order except for one soap being the wrong scent. I sent them an email and Jason sent a replacement. Well, this time I got the right scent but the wrong container.

NOTE: I am not writing to be critical of this business but just the opposite. I understand because we all make mistakes.

They always replied in a courteous manner and today I now have Truefitt and Hill 1805 in a wooden bowl (shipped over night), a $10.00 coupon and a soap that they told me not to bother returning.

Mistakes Happen! I am very pleased with what this company did to make things right.

 

[cryhavoc]

Great to hear about quality customer service, I too have always had good experiences with The Razor Company.

 

[Big_T]

I've had a similar experience with TRC, good folks to deal with.

 

[Hannah's Dad]

I also have been very impressed with The Razor Company. We’re a spoiled bunch, right?

 

[gdawg55]

Purchased a few items from them with great service. A good company to do business with.

 

[AlphaFrank75]

Razor Company rocks!!! Customer service is great, shipping is quick and I like the way their website works. TRC would be perfect if they would stop collecting sales tax. A couple of extra dollars to the tax man is no biggie.

 

[BigJ]

Wonderful customer service!!

 

[gpjoe]

I'm going to chime in and say that though it took a few emails to get a reply, Jason was very good about resolving an issue with a razor I purchased on Black Friday.

I figure that the delay in communication may have been due to the Black Friday buying frenzy, and I am pleased with Jason's remedy.

 

[PRobots]

Easily a favorite vendor of mine! Was so glad to see they made themselves B&B official!

 

[FarmerTan]

I'll have to check them out. I LOVE when a company focuses on fixing mistakes. The customer is always right, or your business fails.

 

[LRod]

The Razor Company is top notch!

 

[Dtownvino]

I was in the area for work today. Stopped in to meet Jason personally. Spent a few hours together talking shaving. He has some amazing things in stock (Caldey aftershave, personna made in Israel blades by the 100’s @koreysmith , some custom scented soaps, and I never saw that many types of blades in stock. Needless to say, I’m checking my bag at the airport to fly home.

Every great company has a story behind it - and this one is Jason’s!