Back in the summer of 2001 I was working two back-breaking jobs, making good money, and was way too tired to go anywhere to spend it. But one day I treated myself to a nice new titanium Citizen Eco-Drive. A big invesment for poor-college-kid me. The watch served me daily for years. Flawlessly, too. Then it gave up the ghost at least 5 years ago. It sat in a drawer until it was rediscovered (3 children, and 2 home moves later) very recently.
I sent it to Citizen, following their protocol, anticipating a fee, or some communication about services they intended to render. Much to my surprise, I received an email with a tracking number, indicating the return of my watch. I got it back yesterday working good as new, and a brief note about a cell having been installed wrong. No charge at all.
The final touch with which I was most impressed, was that my watch came back cleaner... and set to the correct time zone. Cool of them to note that the watch was headed back to STL. This experience made me think about all the shoe restoration efforts I've been reading about related to quality of work AND responsiveness AND value AND attention to detail. As for me... I'll buy another Citizen watch.
~B
I sent it to Citizen, following their protocol, anticipating a fee, or some communication about services they intended to render. Much to my surprise, I received an email with a tracking number, indicating the return of my watch. I got it back yesterday working good as new, and a brief note about a cell having been installed wrong. No charge at all.
The final touch with which I was most impressed, was that my watch came back cleaner... and set to the correct time zone. Cool of them to note that the watch was headed back to STL. This experience made me think about all the shoe restoration efforts I've been reading about related to quality of work AND responsiveness AND value AND attention to detail. As for me... I'll buy another Citizen watch.
~B