The USPS frequently misses scans...especially if the package was shipped first class rather than priority and even more so if the shipper printed the label and dropped off the package rather than paying in person. We have seen a huge increase with this issue over the past year.
I have three of your soaps and they are all solid performers in nice packaging. The market has gotten odd over the past 6 to 9 months and it is very hard to predict what will sell and what won't. I really thought you had a hit on your hands.
The funny thing about packaging is people will complain either way. When the OneBlade came out, several people complained about the fancy leather case arguing that they did not want to be paying extra for packaging. The packaging that we used is very similar to the packaging for the other high...
The razors sold out in only a couple of days and the reviews have been very good. That said, the next batch of Titanium razors is at least 6 months off. In the meantime, Andy is designing a stainless steel model due for release in late summer or early fall.