I've bought a whole lot of products from Nancy Boy, and I love them all. This is the first one that has given me any sort of problem. Though I tried to fall in love with it, whenever I put it on it would tighten up my face and actually dry it out. I sent an email to them, asking about it, and Eric got right back to me within a couple of hours with a detailed, personalized response. He said that the lemon essential oil in the product can react poorly with some people's skin, and offered to have the cost of the moisturizer discounted from my next order with them. So they're pretty much awesome.