I suspect a lot of people here already have a brass Karve razor, and some of them would have purchased it in the first half of 2018, like I did.
Back then people had to wait anywhere between 4-8 weeks from placing an order to the razor being shipped, as Chris was struggling big time to keep up with the demand.
To make thing worse, communication was suboptimal (to say the least...), and therefore I remember many similar posts from frustrated and angry customers.
He eventually managed to catch up with the orders for the brass razors, and the situation improved over the last few months of 2018 and the beginning of 2019.
Chris acknowledged that he had fallen short and promised things would improve when he was going to release the SS razor: he said he had some help in his shop, as well as getting Jack (from The Virtual Groomroom YouTube channel) to help with communication and customer service.
He said he was going to build a decent stock before the release, which would be immediately available for shipping, and then use the wait list, so that at least people knew what to expect, and could keep an eye on the list on the website to work out when their order would get close to shipping.
Unfortunately it all sounds like a repeat of last year, at least so far....
Suboptimal communication, continuously changing deadlines, etc, etc
He obviously has a very good quality product, but it’s a huge shame that it’s not matched by equally good customer service....
People debate on how large his original stock was, etc, but regardless I can’t understand why there are so many delays again in starting to ship those orders, however many...
Either he’s a perfectionist and wants to be personally involved at each stage of the process (manufacturing, quality control, packaging and shipping), or he still doesn’t have enough help in his shop, for whatever reason... who knows...
Back then people had to wait anywhere between 4-8 weeks from placing an order to the razor being shipped, as Chris was struggling big time to keep up with the demand.
To make thing worse, communication was suboptimal (to say the least...), and therefore I remember many similar posts from frustrated and angry customers.
He eventually managed to catch up with the orders for the brass razors, and the situation improved over the last few months of 2018 and the beginning of 2019.
Chris acknowledged that he had fallen short and promised things would improve when he was going to release the SS razor: he said he had some help in his shop, as well as getting Jack (from The Virtual Groomroom YouTube channel) to help with communication and customer service.
He said he was going to build a decent stock before the release, which would be immediately available for shipping, and then use the wait list, so that at least people knew what to expect, and could keep an eye on the list on the website to work out when their order would get close to shipping.
Unfortunately it all sounds like a repeat of last year, at least so far....
Suboptimal communication, continuously changing deadlines, etc, etc
He obviously has a very good quality product, but it’s a huge shame that it’s not matched by equally good customer service....
People debate on how large his original stock was, etc, but regardless I can’t understand why there are so many delays again in starting to ship those orders, however many...
Either he’s a perfectionist and wants to be personally involved at each stage of the process (manufacturing, quality control, packaging and shipping), or he still doesn’t have enough help in his shop, for whatever reason... who knows...