Sorry you had those bad experiences Mark. With the GD Soaps I hav and your titanium razor I have been having some really good shaves.There is a lot of great reviews on many forums about grooming dept. but my experience has not been that great. One order I never received, he did refund my payment but I had to go thru PayPal. He did give me a coupon to use for my next purchase but with that order my labels on the preshave jars were labeled incorrectly and my bottle of rejuvenating serum was 1/4 empty. I know he is a one man show but I will stick with other choices. Not trying to rain on the good experience others have had just letting people know my experience.