About 3 months ago, I found a reasonable deal on eBay for a Pelikan M250. The seller shipped it wrapped in tissue paper, along with a bottle of ink, in a padded envelope. The pen was broken completely in half when it arrived. The seller immediately refunded the cost plus shipping and told me to not return the pen or the ink. I knew that Pelikan has a good warranty and researched a bit. The person at Chartpack told me that I would have to send it to Germany, for an unknown length of time measured in multiple months, but that they would repair under warranty regardless of the cause or from whom I purchased the pen. So, I took the money the seller refunded, bought the pen a ticket to Germany, and re-refunded the balance back to the seller. Fast-forward to yesterday when my newly repaired pen arrived. It's absolutely beautiful; it looks like a brand-new pen, properly aligned nib, and at no charge. This is only my second Pelikan, I also have an M400, but it won't be my last, that's for sure. They definitely stand behind their product.