Just wanted to share a great customer service experience I had today. Last week I noticed I broke the handle on my brush do to miss use. I contacted Whippeddog to see if it was possible to remove the knot and put it in another handle. But they insisted that they should sent me a new one free of charge and said to keep the old one. Well the package arrived today and the brush is great, but not only did he send me a free brush but they sent me soap sampler too. You just don't see customer service like this anymore. So a plus +1 to Whippeddog you made a customer for life.